Customer Service

Questions? Text us at 1800-850-6154 or fill out our Contact Form.

Shipping & Delivery

How much is my shipping?
Shipping is complimentary, anywhere in the United States where kratom is legal. Yes, you heard right, all orders over $89 from organickratomusa.com ship free!

Shipping & Delivery
  • Orders placed by 4pm CST: Monday-Friday will ship within 1-3 days from order date.
  • Orders placed Saturday-Sunday will ship on Monday.
  • We cannot ship to WI, IN, RI, VT, AR, AL, San Diego, CA., Ontario, OR., Jerseyville, IL., Washington, D.C., and Sarasota County, FL.
  • We can ship to Canada for a shipping fee of $25.
  • We can ship our CBD products to all 50 states

Privacy & Security

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Organic Kratom USA. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 6, 2017.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Disclaimer

Terms & Conditions:
This product has not been approved by the U.S. Food and Drug Administration (FDA) and therefore, is not intended to diagnose, treat, cure, or prevent any disease. See Import Alert 54-15 issued by the FDA for more information.

Seller “posses the right to change these terms at anytime and without notice to Buyer. “Seller” refers to Organic Kratom USA and all persons as well as entities in association with Organic Kratom USA; “Buyer” refers to the individual, company, firm, or other legal entity purchasing the Goods from the Seller for any and all purposes; “Goods” refers to any and all of the material or products which are the subject of the Contract; and “Contract” refers to a mutual agreement between the Seller and Buyer in exchange for the sale of Goods.

Warning:
This product contains chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. Specifically Nickel, Arsenic, and Lead. For more information please visit www.p65warnings.ca.gov

Age:
Goods may not be purchased by anyone under the age of 18, except in Louisiana where you must be 19. Buyer agrees at time of purchase that all orders may be subject to the requirement of adult signature or other proof of age of Buyer prior to or on date of delivery.

Use:
Buyer will not hold Seller responsible for any consequence, whether seen or unforeseen, nor will Buyer hold Seller responsible for any harm or injury resulting from the misuse of said Goods. Regulation and Risk of Loss. Buyer is fully responsible for any and all local laws pertaining to the purchase of Goods. Seller declares the offer of Goods void where prohibited. If Goods are lost during transport to Buyer, due to Buyer negligence to obey all applicable laws, whether local or otherwise, Seller deems loss of Goods the responsibility of the Buyer. Any risk of loss is immediately transferred to Buyer upon purchase of Goods.

Personal Information
The billing and shipping information given to Seller are affirmed by Buyer and are said to be both truthful and accurate. Buyer confirms all personal information given is solely Buyer’s information and is not that of any third party.

Right to Refuse Sale
Seller may refuse sale or service to anyone for any reason. Goods will never be shipped or sold to Buyers in the following countries for any reason: Thailand, Bhutan, Australia, Finland, Denmark, Poland, Lithuania, Malaysia, Myanmar (Burma). Goods will also never be shipped to Buyers in the state of Alabama, Arkansas, Rhode Island, Indiana, Vermont or Wisconsin for any reason.

Shipping
Seller will make all efforts to ship Goods to Buyer in an expeditious manner. In the event that a delay occurs, Buyer acknowledges that Seller is not liable.

Severability:
The validity of these terms and conditions is not altered by the pronouncement of one or more of the terms and conditions legally invalid, illegal, or unenforceable. Each term and condition exclusively exists on its own merits and shall not be rendered invalid by any change in the others, regardless of circumstance.

Choice of Law and Venue
These Terms and Conditions, as well as any sale of Goods to Buyer, are deemed to have been both agreed to and have had occurred in the State of Nevada. Any disputes or clarification of interpretation, and the remedies for enforcement or breach of contract, are to be applied pursuant to and in accordance with the laws of the State of Nevada. Buyer and Seller expressly agree that all actions or proceedings arising in relation to the sale of any Goods or these Terms and Conditions shall be tried and litigated exclusively in the State or Federal Courts within the State of Nevada. The Buyer relinquishes the right to contest exclusive venue by any motion to transfer, motion for forum non-conveniens or any and all related motions.

Disclaimer of Liability
The purpose of this Terms and Conditions agreement is to remove any and all liability of the Seller for events where harm or injury occurred as result from the purchase, use, or misuse of the Goods.

By purchasing the Goods you are hereby affirming the following:
I am over 18. I am an adult under the laws of my State and Country. I am in good health, of sound mind and body, and am capable of making my own decisions and representations.

LIMITATION AND DISCLAIMER OF WARRANTIES:
I clearly understand that all Goods & information obtained through Seller are provided ‘AS IS.’ Goods are without warranty, express or implied. All implied warranties of merchantability, fitness for a particular purpose, are expressly
hereby disclaimed.

Under no circumstances will Seller be liable to me or any third party for any damages or injury resulting from use, misuse, or improper use of Goods. Neither shall Seller be liable, to me or any third party, for actions taken, by me or any third party, resulting from reliance on information or views, verbal or in literature obtained through Seller by any means. Waiver of liability includes and encompasses any and all damages whether incidental, consequential, special, or similar. I agree to indemnify and hold harmless both Seller and all other parties involved, including but not limited to their owners, officers, affiliates, associates and employees, for any and all damages resulting from the purchase, use, or misuse of Goods. Seller and all of the aforementioned related parties shall not be liable under any circumstance or theory whatsoever.
No circumstance shall exist where Seller shall be liable for any damages whether direct or indirect, special, incidental, consequential or punitive.

I HAVE CLEARLY READ AND FULLY UNDERSTAND AND COMPREHEND THESE TERMS AND CONDITIONS, AS WELL AS ANY AND ALL CAUTIONS & WARNINGS. I hereby agree and state that I will carefully abide by these cautions & warnings. Purchase indicates that I will also abide by and follow all warnings regarding product use.

Not intended as a replacement for any controlled substance.

This is not to be confused with synthetically-enhanced potpourri or herbal incense.

All products currently on our site contain NO SYNTHETIC INGREDIENTS & are not meant to replace those that do, or any illegal substance, for that matter.

100% Mitragyna Speciosa. WARNING!
This product has not been approved by the U.S. Food and Drug Administration (FDA) and therefore, is not intended to diagnose, treat, cure, or prevent any disease. See Import Alert 54-15 issued by the FDA for more information.

Use all products with caution
Mitragyna Speciosa is currently illegal in Alabama, Arkansas, Rhode Island, Indiana, Vermont and Wisconsin. The following states have pending legislature: Iowa, Louisiana, and Michigan. In Florida there is an individual county ordinance referencing Mitragyna Speciosa. The cities of Oceanside, CA, San Diego, CA, Denver, CO, and two cities in Illinois have legislation pertaining to Kratom. The following countries also have banned Mitragyna Speciosa: Australia, Thailand, Malaysia, and Burma(Myanmar)

I hereby agree and state that I will carefully abide by these cautions & warnings. Purchase indicates that I will also abide by and follow all warnings regarding product use. You also understand that laws and regulations change frequently. While the Seller does their due diligence, it is ultimately up to the consumer to ensure they are following all laws and regulations that apply to them.

Returns & Replacements

Order Cancellation and Return Policy

Limited 30 Day Return Policy 
If you are not happy with your product for any reason please contact us for a free replacement product or a partial or full refund. Absolutely no returns accepted after 30 Days from delivery date.
***We do not offer refund on orders due to quality. Any UNOPENED package can be returned to us for refund, but we will not accept any opened product for returns.

 

Payment, Pricing & Promotions

Organic Kratom USA currently accepts COD, all major credit cards, wire transfer, and mailing in a check or money order. Please contact us for questions on other forms of payment. Organic Kratom USA reserves the right to change pricing at their discretion.

Viewing Orders

To view order details please login to your account.

Updating Account Information

To update account information please log into your account. Then select “Account Information” from the left side column.

Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF — USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Organic Kratom USA. The collective work includes works that are licensed to Organic Kratom USA. Copyright 2020, Organic Kratom USA ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Organic Kratom USA or purchasing Organic Kratom USA products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Organic Kratom USA or to purchase Organic Kratom USA products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Organic Kratom USA. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Organic Kratom USA used in the site are trademarks or registered trademarks of Organic Kratom USA

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Organic Kratom USA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Organic Kratom USA  does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Organic Kratom USA does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Organic Kratom USA shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Organic Kratom USA has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Organic Kratom USA product is mistakenly listed at an incorrect price, Organic Kratom USA reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Organic Kratom USA reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Organic Kratom USAshall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Organic Kratom USA without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Organic Kratom USA  may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Organic Kratom USA.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Organic Kratom USA or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Organic Kratom USA does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Organic Kratom USA is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Organic Kratom USA reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Organic Kratom USA in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Organic Kratom USA, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Organic Kratom USA may link to sites operated by third parties. However, even if the third party is affiliated with Orgainic Kratom USA, Orgainic Kratom USA has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Organic Kratom USA. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, organic kratom usa seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Legal
This product has not been approved by the U.S. Food and Drug Administration (FDA) and therefore, is not intended to diagnose, treat, cure, or prevent any disease. See Import Alert 54-15 issued by the FDA for more information.

Seller “posses the right to change these terms at anytime and without notice to Buyer. “Seller” refers to Organic Kratom USA and all persons as well as entities in association with Organic Kratom USA; “Buyer” refers to the individual, company, firm, or other legal entity purchasing the Goods from the Seller for any and all purposes; “Goods” refers to any and all of the material or products which are the subject of the Contract; and “Contract” refers to a mutual agreement between the Seller and Buyer in exchange for the sale of Goods.

Warning: This product contains chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. Specifically Nickel, Arsenic, and Lead. For more information please visit www.p65warnings.ca.gov

Age. Goods may not be purchased by anyone under the age of 18, except in Louisiana where you must be 19.

Buyer agrees at time of purchase that all orders may be subject to the requirement of adult signature or other proof of age of Buyer prior to or on date of delivery.

Use. Buyer will not hold Seller responsible for any consequence, whether seen or unforeseen, nor will Buyer hold Seller responsible for any harm or injury resulting from the misuse of said Goods. Regulation and Risk of Loss. Buyer is fully responsible for any and all local laws pertaining to the purchase of Goods. Seller declares the offer of Goods void where prohibited. If Goods are lost during transport to Buyer, due to Buyer negligence to obey all applicable laws, whether local or otherwise, Seller deems loss of Goods the responsibility of the Buyer. Any risk of loss is immediately transferred to Buyer upon purchase of Goods.

Personal Information. The billing and shipping information given to Seller are affirmed by Buyer and are said to be both truthful and accurate. Buyer confirms all personal information given is solely Buyer’s information and is not that of any third party.

Right to Refuse Sale. Seller may refuse sale or service to anyone for any reason. Goods will never be shipped or sold to Buyers in the following countries for any reason: Thailand, Bhutan, Australia, Finland, Denmark, Poland, Lithuania, Malaysia, Myanmar (Burma). Goods will also never be shipped to Buyers in the state of Alabama, Arkansas, Rhode Island, Indiana, Vermont or Wisconsin for any reason.

Shipping. Seller will make all efforts to ship Goods to Buyer in an expeditious manner. In the event that a delay occurs, Buyer acknowledges that Seller is not liable.

Severability. The validity of these terms and conditions is not altered by the pronouncement of one or more of the terms and conditions legally invalid, illegal, or unenforceable. Each term and condition exclusively exists on its own merits and shall not be rendered invalid by any change in the others, regardless of circumstance.

Choice of Law and Venue. These Terms and Conditions, as well as any sale of Goods to Buyer, are deemed to have been both agreed to and have had occurred in the State of Nevada. Any disputes or clarification of interpretation, and the remedies for enforcement or breach of contract, are to be applied pursuant to and in accordance with the laws of the State of Nevada. Buyer and Seller expressly agree that all actions or proceedings arising in relation to the sale of any Goods or these

Terms and Conditions shall be tried and litigated exclusively in the State or Federal Courts within the State of Nevada. The Buyer relinquishes the right to contest exclusive venue by any motion to transfer, motion for forum non-conveniens or any and all related motions.

Disclaimer of Liability. The purpose of this Terms and Conditions agreement is to remove any and all liability of the Seller for events where harm or injury occurred as result from the purchase, use, or misuse of the Goods.

By purchasing the Goods you are hereby affirming the following:
I am over 18. I am an adult under the laws of my State and Country. I am in good health, of sound mind and body, and am capable of making my own decisions and representations.

LIMITATION AND DISCLAIMER OF WARRANTIES. I clearly understand that all Goods & information obtained through Seller are provided ‘AS IS.’ Goods are without warranty, express or implied. All implied warranties of merchantability, fitness for a particular purpose, are expressly hereby disclaimed.

Under no circumstances will Seller be liable to me or any third party for any damages or injury resulting from use, misuse, or improper use of Goods. Neither shall Seller be liable, to me or any third party, for actions taken, by me or any third party, resulting from reliance on information or views, verbal or in literature obtained through Seller by any means. Waiver of liability includes and encompasses any and all damages whether incidental, consequential, special, or similar.
I agree to indemnify and hold harmless both Seller and all other parties involved, including but not limited to their owners, officers, affiliates, associates and employees, for any and all damages resulting from the purchase, use, or misuse of Goods. Seller and all of the aforementioned related parties shall not be liable under any circumstance or theory whatsoever. No circumstance shall exist where Seller shall be liable for any damages whether direct or indirect, special, incidental, consequential or punitive.

I HAVE CLEARLY READ AND FULLY UNDERSTAND AND COMPREHEND THESE TERMS AND CONDITIONS, AS WELL AS ANY AND ALL CAUTIONS & WARNINGS. I hereby agree and state that I will carefully abide by these cautions & warnings. Purchase indicates that I will also abide by and follow all warnings regarding product use.

Not intended as a replacement for any controlled substance.

This is not to be confused with synthetically-enhanced potpourri or herbal incense. All products currently on our site contain NO SYNTHETIC INGREDIENTS & are not meant to replace those that do, or any illegal substance, for that matter.

100% Mitragyna Speciosa. WARNING! This product has not been approved by the U.S. Food and Drug Administration (FDA) and therefore, is not intended to diagnose, treat, cure, or prevent any disease. See Import Alert 54-15 issued by the FDA for more information.

Use all products with caution.
Mitragyna Speciosa is currently illegal in Alabama, Arkansas, Rhode Island, Indiana, Vermont and Wisconsin. The following states have pending legislature: Iowa, Louisiana, and Michigan. In Florida there is an individual county ordinance referencing Mitragyna Speciosa. The cities of Oceanside, CA, San Diego, CA, Denver, CO, and two cities in Illinois have legislation pertaining to Kratom. The following countries also have banned Mitragyna Speciosa: Australia, Thailand, Malaysia, and Burma(Myanmar)

I hereby agree and state that I will carefully abide by these cautions & warnings. Purchase indicates that I will also abide by and follow all warnings regarding product use. You also understand that laws and regulations change frequently. While the Seller does their due diligence, it is ultimately up to the consumer to ensure they are following all laws and regulations that apply to them.